ourservices

Now more than ever, customers in the enterprise are looking for direction from trusted partners on how to continue to move forward without abandoning or overhauling many of the recent investments made in the collaboration space.  Additionally, these organizations are looking to be more productive and effective while maintaining mobility.
maintenanceservices

 

We realize that maintenance support in the video and collaboration industry is vastly different than in other areas of technology.  Specifically, it means a lot more than a help desk operator monitoring hardware and keeping you aware of its “up or down” status.  When it comes to video and collaboration, customers need a support offering that actually fixes whatever may be broken.  At Perfect Wave we have a firm understanding of what customers are looking for in a support model. 

 

Our maintenance offerings include:

 

  • 24 x 7 live phone support with real time engineers answering service calls and triaging problems

  • On-site support calls on all products sold with defined SLA's

  • On-call engineers working from local offices available for dispatch

  • Free analytics provided with all maintenance contracts

  • Ongoing end user training courses to help maintain system adoptions

  • Proactive quarterly maintenance reviews to assure that your technology investments are meeting their full potential

 

We believe the ongoing support and service of your technology investments is every bit as important as the investment itself.  Partnering with the Perfect Wave team for your organization’s maintenance services assures you maximum investment protection with the ability to leverage your existing technology to its fullest potential.

 

professionalservices

 

We understand that one of an organization’s primary challenges after choosing an on premise technology solution is arranging a successful deployment.  Perfect Wave simplifies this challenge by providing product certified local and national PS teams for onsite deployment.

 

We specialize in providing an experience that empowers the customer to understand, utilize and embrace the technology being deployed. 

 

Our professional services include:

 

  • Pre-sales consultation

  • Project Design and drawings

  • Dedicated Project Manager for each deployment

  • Onsite Project Foreman assigned for each deployment

  • Product Certified Engineers assigned for each installation

  • Full end user training sessions provided after each installation

  • User Manuals and Training Guides created and left behind

Rely on Perfect Wave to provide you a professional services team that focuses on the issues that truly matter to your organization.

cloudservices

 

Take the pain and cost of infrastructure out of the equation.  Our cloud video calling and conferencing solution is so easy anyone can use and deploy without training or IT support. Video conferencing completely open and yet secure. Connect anyone-to-anyone, on-demand, anytime and anywhere, giving individuals and teams the flexibility they need to collaborate while on the move, at the office or from home. 

 

Our cloud services include:

 

  • Ability to call anyone on any standards-based device

  • A complete range of endpoints for rooms, desktops, PCs, Macs and iPads

  • Assured excellent voice and video call quality

  • Multi-party conferencing, dial-out or meet-me, for groups of up to 16+1

  • Screen sharing and video conferencing simultaneously

  • Rich functionality for video and voice including transfer, forward, hunt groups, video mail, call history and speed-dial favorites

  • Easy provisioning and management through a single web portal

  • All calls authenticated and encrypted

  • Failsafe with full redundancy and multiple data centers operating 24x7

  • Total interoperability with all existing video installations (H.323/SIP)

Finally a scalable and affordable video conferencing solution that is as far reaching as a telephone and that is just as easy to use.

networkservices

 

Does your business have multiple locations and need cable connect? Does your present network need redundancy? Perfect Wave can provide Unified Communications and Network for your Video System.  We deliver all the cable internet services under one contract and manage them seamlessy so your it department doesn't have to.

 

Our network services include:

 

  • Dedicated network Bandwidth for Video System

  • Proactive Circuit Monitoring ICMP

  • Level 2 & 3 Support Services 24/7

  • Unified Billing

  • Dedicated Portal

  • Bandwidth Utilization Reports

 

By offering managed services with one support team under one contract and bill, Perfect Wave is able to offer a simplified approach that the big carriers can not.