We realize that maintenance support in the video and collaboration industry is vastly different than in other areas of technology. Specifically, it means a lot more than a help desk operator monitoring hardware and keeping you aware of its “up or down” status. When it comes to video and collaboration, customers need a support offering that actually fixes whatever may be broken. At Perfect Wave we have a firm understanding of what customers are looking for in a support model.
Our maintenance offerings include:
24 x 7 live phone support with real time engineers answering service calls and triaging problems
On-site support calls on all products sold with defined SLA's
On-call engineers working from local offices available for dispatch
Free analytics provided with all maintenance contracts
Ongoing end user training courses to help maintain system adoptions
Proactive quarterly maintenance reviews to assure that your technology investments are meeting their full potential
We believe the ongoing support and service of your technology investments is every bit as important as the investment itself. Partnering with the Perfect Wave team for your organization’s maintenance services assures you maximum investment protection with the ability to leverage your existing technology to its fullest potential.